General FAQ

โœˆ๏ธ Do you ship overseas?

๐Ÿ˜Š Yes, we ship worldwide! โœˆ๏ธ Shipping fees apply and are calculated at checkout.

๐Ÿš€How long will it take to get my order?

๐Ÿššโœจ Most standard shipping orders arrive inย 7โ€“15 days, depending on your region.

๐Ÿš€ Once your order ships, youโ€™ll get an email with tracking info. ๐Ÿ’–

๐Ÿ›๏ธHow can I return a product?

๐Ÿ’– Yes, we accept returns on most items!
If you're not fully satisfied, you can return your order within 14 days of delivery.
Just make sure the item is unused, in its original packaging, and includes all tags.

๐Ÿ˜Š Note: Mystery boxes are non-refundable. ๐Ÿ™

๐ŸššWho pays for return shipping?

If the return is due to a mistake on our part (e.g., wrong or defective item), we will cover the return shipping costs. For other reasons, the customer is responsible for return shipping fees.๐Ÿ˜Š

๐Ÿ“ฆWhat if my item is damaged or defective?

๐Ÿ˜”Weโ€™re sorry to hear that! ๐Ÿ™Please contact us within 7 days of receiving your order by email: Sercive@lumecoco.com and weโ€™ll gladly assist you with a replacement or refund.

๐Ÿ’ตWhere is my refund?

Refunds typically take 5-7 business days to process after we receive your return. If itโ€™s been longer than this, please contact us atย  service@lumecoco.com and weโ€™ll be happy to help!๐Ÿ˜Š