As a customer located in the European Union, you have the right to withdraw from your purchase within 10 business days of receiving your order, without giving any reason.
How to Submit a Cancellation Request
Please send an email to service@lumecoco.com with the following information:
Your order email address
Your order number
The item(s) you wish to cancel/return
We will confirm receipt of your withdrawal request by email and process your refund within 10 business days of receiving and inspecting the returned goods.
Return Conditions
Items must be returned in their original condition, unworn or unused, with original packaging
Return shipping costs are the responsibility of the customer
Exceptions
Please note that the right of withdrawal does not apply to the following:
Personalized or custom-made items (e.g. custom nail sets or special orders)
Gift cards
Sale/special offer items
If you have any questions, please contact us at service@lumecoco.com.
